The Truth about Your Patient Experience

According to Harvard Business School, there is one key measurement in business: How likely are your patients to recommend others to your business, on a scale of 1-10?

They suggest if this rating is 9 or 10, you’ve got a great practice. They also suggest if it’s less than 9, you’re not working hard enough on your patient experience.

I continue to see dentists who maintain strong dental businesses and also grow their businesses through truly great patient experiences.

Every patient visit is an opportunity to make a lasting impression. One which keeps them coming back and also encourages them to tell others about their experience.

I recommend you begin the process of enhancing your patient experience by viewing it as a ‘journey’. One which starts with a new patient contacting your business to make an enquiry.

You can get your team together to look at each ‘step’ in the journey. From the initial contact with the practice, how the enquiry is dealt with and what information is provided, to your new patient visiting your practice for the first time and so on.

The patient journey continues right to the end, when treatment is complete and a follow-up phone call is made to ask how they are feeling.

It’s important you work with your team to build in excellence at every point, supported by your working systems and each member of your team.

If you’d like to discuss this team approach further, I’ll be glad to give you some pointers. Just leave your query or request in the box below and I’ll get right back to you. You can also email me at dee.gerrish@cvag.co.uk.

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Original Article: The Truth about Your Patient Experience
Clear Vision

About Clear Vision

The traditional method of setting goals and gauging the success of a dental business does not automatically provide you with what you need and want. As the dental business owner, it puts you last in the queue. Clear Vision believes that your business should deliver the lifestyle you want. So when you work with our friendly and vibrant team of accountants and business advisers, it starts with you. What you want. How you want to create a difference in your life. Tell us your goals and we’ll work to help you develop a strong, positive dental business which delivers the life you want for you and your family. We have worked with dentists all over the UK since 2001. Dentists who share the same challenges and issues as you. And we’ve seen what factors will really make the difference in improving your results and increasing your rewards. So you benefit from what we know works and doesn’t work. For a taste of the insights we share check out our blog for dentists: www.clearvisiondentalblog.co.uk. We’re ready to share our experience and insights with you. Simply call our friendly team on 01249 712074 for an informal discussion. You’ll have our ear, our understanding and the considerable expertise which comes from successfully improving the lives of dentists like you.