3 Ways to Energise Your Reception Team

Your receptionist greets her 20th patient of the day. Answers her umpteenth call.

She’s done this every working day for weeks, years.

So it’s vital to help her to maintain the energy and enthusiasm you need her to exhibit in order to provide an appealing first impression of your business.

I’ve witnessed how those on the ‘front line’ of a dental business can become weary and jaded in their work. This has a significant effect on team culture and the results of the business.

Here are three areas to help give your reception team a boost:

1. Business Values
Discuss, agree and ‘sign up’ to the values which you and your team want to uphold as you work together and serve your patients.

Business values provide a consistent reminder of the standards and expectations of each of your team members as they go about their work. They promote team harmony. And harmony helps keep your team members happy in their work.

When you have harmony it is apparent to and appreciated by your patients. They also pick up when harmony is lacking.

Team values also provide you with a reference point to use to resolve any issues amongst team members which may crop up, as Sean Buckley, a practice owner and principal dentist in Kent attests.

2. Team Communication

Watch a sporting team and you’ll often see them ‘huddle’ together before their match. 

This allows the captain to provide a last word of motivation and focus as they enter the field of competition. The team steps out to play feeling pumped up and ready to go.

Your team is no different. They will benefit from this kind of daily focus too.

A daily huddle highlights patient-facing systems, lays out daily expectations and
promotes a feeling of team unity.

The power of one-to-one meetings with your team members should also not be missed.

Regular appraisals give your team members the chance to formally share their feelings and discuss any issues they are experiencing. Issues which may not be apparent to you.

They help them feel ‘heard’ and provide a platform for discussing how they may develop their roles.

 3. Team accountability

Appraisals also help you formally share your thoughts and feelings about the work and demeanour of your employees.

We’ve all experienced a team member who is a negative influence and adversely affects team culture. Appraisals are a key vehicle for addressing and resolving these issues.

Regular reception meetings can also help you keep them accountable for actions they have agreed to take and reinforce the importance of working systems.

Have a comment or struggling to energise your reception team? Leave a message in the box below and I’ll be sure to come back to you.

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Original Article: 3 Ways to Energise Your Reception Team
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The traditional method of setting goals and gauging the success of a dental business does not automatically provide you with what you need and want. As the dental business owner, it puts you last in the queue. Clear Vision believes that your business should deliver the lifestyle you want. So when you work with our friendly and vibrant team of accountants and business advisers, it starts with you. What you want. How you want to create a difference in your life. Tell us your goals and we’ll work to help you develop a strong, positive dental business which delivers the life you want for you and your family. We have worked with dentists all over the UK since 2001. Dentists who share the same challenges and issues as you. And we’ve seen what factors will really make the difference in improving your results and increasing your rewards. So you benefit from what we know works and doesn’t work. For a taste of the insights we share check out our blog for dentists: www.clearvisiondentalblog.co.uk. We’re ready to share our experience and insights with you. Simply call our friendly team on 01249 712074 for an informal discussion. You’ll have our ear, our understanding and the considerable expertise which comes from successfully improving the lives of dentists like you.